At MOCA Technology Co., Ltd., we prioritize the privacy and security of our customers’ personal information. As a leading provider of solutions and products in Wood Chips, Packaging Solutions, Hygiene Solutions, and Machinery & Equipment, MOCA is committed to safeguarding customer data while providing excellent services.
This article outlines our Privacy Policy, detailing how we collect, use, and protect customer information to ensure transparency and trust.
1. Introduction To Our Privacy Policy
MOCA’s Privacy Policy is guided by the following principles:
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Transparency: Clear communication about how we handle personal information.
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Security: Robust measures to protect data from unauthorized access.
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Customer-Centricity: Prioritizing the privacy and preferences of our customers.
By engaging with our services, customers consent to the terms outlined in this Privacy Policy.
2. Information We Collect
MOCA collects various types of information to provide and improve our services. This includes:
Personal Information
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Name and Contact Details: Such as full name, email address, phone number, and mailing address.
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Payment Information: Including credit/debit card details and transaction history.
Non-Personal Information
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Browsing Data: Information about website usage, such as IP address, browser type, and pages visited.
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Device Information: Details about the device used to access our services, including operating system and screen resolution.
Information From Third Parties
We may receive additional information from partners, such as logistics providers or payment processors, to enhance our services.
3. How We Use Collected Information
MOCA uses the collected information for the following purposes:
Service Delivery
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Processing orders and managing transactions.
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Coordinating shipping and delivery of products.
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Providing customer support and resolving issues.
Communication
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Sending updates about orders, promotions, and company news.
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Responding to customer inquiries and feedback.
Improvement And Development
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Analyzing usage patterns to optimize our website and services.
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Developing new products and features based on customer preferences.
Legal Compliance
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Complying with applicable laws, regulations, and legal processes.
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Preventing fraudulent or unauthorized activities.
4. How We Protect Customer Information
Security Measures
MOCA employs advanced security technologies and practices to safeguard customer information:
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Encryption: Protecting sensitive data during transmission.
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Secure Storage: Storing data in secure servers with restricted access.
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Regular Audits: Conducting periodic reviews of our security practices.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Third-Party Access
MOCA ensures that third-party service providers handling customer data comply with stringent security standards.
5. Sharing Of Information
MOCA shares customer information only under the following circumstances:
Service Providers
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With logistics providers for product shipping and delivery.
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With payment processors to facilitate secure transactions.
Legal Obligations
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To comply with legal or regulatory requirements.
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To protect MOCA’s rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the involved parties.
6. Customer Rights
MOCA respects customer rights regarding their personal information. These rights include:
Access And Correction
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Customers can request access to their personal data.
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They can update or correct inaccuracies in their information.
Data Deletion
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Customers can request the deletion of their personal data, subject to legal and operational obligations.
Opt-Out
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Customers can opt-out of receiving marketing communications.
Restriction Of Processing
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Customers can restrict the processing of their data under specific conditions.
7. Use Of Cookies And Tracking Technologies
MOCA’s website uses cookies and similar technologies to enhance user experience:
Types Of Cookies
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Essential Cookies: Necessary for website functionality.
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Performance Cookies: Collect information about website usage to improve performance.
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Targeting Cookies: Used for personalized advertising.
Managing Cookies
Customers can manage cookie preferences through their browser settings. However, disabling cookies may affect website functionality.
Privacy Policy For Minors
MOCA does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it.
Changes To The Privacy Policy
MOCA reserves the right to update this Privacy Policy to reflect changes in legal requirements, business practices, or customer feedback. Customers will be notified of significant changes via email or website updates.
Contact Information
For questions or concerns about this Privacy Policy, customers can contact us through:
- Company Name: MOCA Technology Co., Ltd.
- Tax ID: 0314313469
- Address: 5th Floor, 278 Nguyen Dinh Chieu Street, Vo Thi Sau Ward, Ho Chi Minh City
- Phone: +84 898 22 44 69
- Email: sales@moca-tech.vn
Conclusion
MOCA Technology Co., Ltd. is dedicated to protecting the privacy and security of our customers’ information. Our Privacy Policy ensures transparency, accountability, and adherence to the highest standards of data protection. For any further inquiries or assistance, feel free to contact us. Your trust is our priority.
