Shipping Policy

MOCA Technology Co., Ltd., a leading provider of solutions and products in Wood Chips, Packaging Solutions, Hygiene Solutions, and Machinery & Equipment, is committed to offering seamless shipping services. Our shipping policy ensures transparency, efficiency, and customer satisfaction across all delivery processes.

In this article, we detail the shipping policy of MOCA, including delivery methods, costs, timelines, and procedures to help customers understand their options and rights.

General Principles Of Shipping

At MOCA, we prioritize:

• Customer Convenience: Flexible shipping options tailored to customer needs.

• Efficiency: Prompt and reliable delivery processes to minimize delays.

• Transparency: Clear communication about shipping costs, timelines, and procedures.

• Safety: Ensuring that products are packaged securely to prevent damage during transit.

Shipping Methods

MOCA offers various shipping methods to cater to diverse customer requirements:

Standard Shipping

• Details: Products are delivered via MOCA’s partnered logistics providers.

• Features: Cost-effective and suitable for most orders.

• Timelines: Delivery time ranges from 3 to 7 business days, depending on the location.

Express Shipping

• Details: Expedited delivery service for urgent orders.

• Features: Faster delivery within 1 to 3 business days.

• Note: Additional charges apply for express shipping services.

Bulk Freight Shipping

• Details: Tailored for large orders, such as machinery or bulk wood chips.

• Features: Customized solutions to ensure safe handling and transportation.

• Timelines: Delivery schedules depend on the complexity of the order and distance.

International Shipping

• Details: Available for customers outside of the domestic market.

• Features: Compliance with international shipping regulations and customs.

• Note: Customers are responsible for import duties, taxes, and other fees.

Shipping Costs

Shipping costs vary depending on the following factors:

• Order Size and Weight: Larger or heavier items may incur higher shipping fees.

• Delivery Location: Costs depend on the distance from MOCA’s warehouse to the delivery address.

• Shipping Method: Express and international shipping options typically have higher costs.

MOCA ensures transparency by providing detailed shipping cost breakdowns at the time of order confirmation.

Delivery Timelines

Estimated Delivery Times

• Domestic Locations: Delivery within 3 to 7 business days for standard shipping.

• Remote Areas: Deliveries may take an additional 2 to 3 days.

• International Locations: Delivery timelines depend on customs clearance and shipping method, typically ranging from 7 to 21 days.

Delays

Potential causes of delays include:

• Unforeseen weather conditions.

• High demand periods, such as holidays.

• Customs processing for international shipments.

MOCA will notify customers promptly in case of delays and provide updated delivery schedules.

Order Tracking

MOCA offers a robust tracking system for all orders:

• Tracking Numbers: Customers receive a tracking number upon order dispatch.

• Real-Time Updates: Track shipment status via MOCA’s website or logistics partner platforms.

• Customer Support: For assistance with tracking, contact MOCA’s support team.

Shipping Policy For Specific Product Categories

Wood Chips

• Packaged in moisture-resistant bags to ensure quality during transit.

• Bulk shipments may require additional arrangements for secure transportation.

Packaging Solutions

• Delivered in sturdy boxes to prevent damage.

• Custom packaging available for fragile items.

Hygiene Solutions

• Ensured hygienic and contamination-free packaging.

• Temperature-controlled shipping available for sensitive products.

Machinery & Equipment

• Pre-shipment inspection and secure packaging with padding and crates.

• Installation services available upon delivery for eligible products.

Return Shipping Policy

If customers need to return a product, MOCA provides a structured return shipping process:

Step 1: Contact Customer Support

• Notify MOCA’s support team within the return period.

• Provide order details, reasons for return, and supporting documentation.

Step 2: Prepare The Product For Return

• Ensure the product is in its original condition and packaging.

• Attach the return label provided by MOCA.

Step 3: Shipping The Product Back

• Use MOCA’s partnered logistics providers for returns.

• Retain the tracking number for reference.

Step 4: Refund Or Replacement

• Upon receiving the returned product, MOCA will inspect it and process a refund or replacement as per the policy.

Customer Responsibilities

To ensure smooth delivery, customers should:

• Provide accurate and complete shipping details.

• Be available to receive the shipment or arrange for someone to do so.

• Inspect the package upon delivery and report any issues immediately.

MOCA’s Commitments

MOCA guarantees:

• Timely Deliveries: Adhering to estimated timelines whenever possible.

• Product Safety: Secure packaging to maintain product integrity during transit.

• Proactive Communication: Keeping customers informed about shipping status and potential delays.

Contact Information

For shipping inquiries, customers can contact MOCA via:

• Company Name: MOCA Technology Co., Ltd.
• Tax ID: 0314313469
• Address: 5th Floor, 278 Nguyen Dinh Chieu Street, Vo Thi Sau Ward, Ho Chi Minh City
• Phone: +84 898 22 44 69
• Email: sales@moca-tech.vn

Conclusion

MOCA Technology Co., Ltd. aims to provide efficient and reliable shipping services to enhance customer satisfaction. By offering multiple shipping options, transparent policies, and excellent customer support, we ensure a smooth and hassle-free experience for our clients. For any questions or further assistance, feel free to contact us.